Dial 1092
It sounds like DHAI-R has implemented a comprehensive system to ensure prompt and efficient resolution of residents' complaints. By providing a dedicated hotline and recording calls for quality control, they demonstrate a commitment to addressing concerns promptly and maintaining high service standards. The unique ID number system further enhances transparency and accountability, enabling residents to track the progress of their complaints and stay informed throughout the resolution process. This approach fosters trust and confidence among residents and contributes to overall satisfaction with DHAI-R's services.